Pursuant to Articles 35 and 46 of the Gaming Act (Official Gazette No 87/09, 35/13, 158/13, 41/14, 143/14, 114/22), SUPER SPORT d.o.o., Krčka 18/d, Zagreb, OIB (VAT No.): 48471634697, represented by its Directors Goran Đurić and Radim Haluza, hereby issues, on 7 November 2023, this consolidated text of the

 

 

GENERAL RULES OF

SUPERSPORT ONLINE GAMBLING

 

 

RECITALS

 

Article 1.

 

These General Rules of Supersport Online Gambling (hereinafter referred to as the General Rules) define and regulate the contractual relationship between Supersport as the online gambling operator (hereinafter referred to as the Operator) and natural persons registered as online gamblers (hereinafter referred to as the Player).

 

Article 2

 

(1) The contractual relationship between the Operator and the Player starts as of the time the Player is successfully registered (Articles 5 to 8 of these General Rules), whereby the Player accepts these General Rules.

 

(2) The contractual relationship is entered into for an unlimited time, and either party may terminate it for convenience at any time (Article 23 of these General Rules).

 

(3) Players who were registered in the Operator’s system prior to the issue and effective date of these General Rules accept them when they first access their Virtual Player Account (I-Account) after these General Rules are issued and enter into effect.

 

(4) These General Rules shall be binding upon the parties, and the Player is required to read them carefully at the time of registering in the gaming system, i.e. prior to their first access to their Virtual Player Account (I-Account) after they are issued and enter into effect.

 

(5) By registering in the Gaming System and initially accessing their Virtual Player Account (I-Account) after these General Rules are issued and enter into effect, the Player acknowledges their validity and confirms that they have read and understood and fully accept them.

 

(6) If these General Rules or any provision hereof are not accepted, the Player should end the gaming system registration process and promptly request that their Virtual Player Account (I-Account) be closed.

 

 

 

Article 3

 

These General Rules, the rules of each game and the applicable gambling laws and regulations constitute the entire online gaming and gambling legal framework.

 

DEFINITIONS

 

Article 4

 

As used in these General Rules, the following terms shall have the following meanings:

1. Online Gambling (remote gambling) shall mean gambling via the internet, text messages or other interactive channels or devices, whereby the Player can play a game independently, by interacting with the system, with no direct representative of the Operator being present;

2. Gaming System shall mean a computer system or a system of computers used to operate remote gambling activities, including operating systems and applications;

3. Player Registration shall mean the collection and storage of data about the Player pursuant to the contract entered into at an outlet of the Operator or via its website;

4. Player Identification shall mean a process to verify the accuracy of the Player’s particulars and to verify that the Player is an adult using the Tax Administration’s electronic services (e-Porezna) or on the basis of their identity document and by comparing the particulars provided to those appearing on their identity document or via an electronic payment system by verifying the identity of the debit or credit card holder;

5. Electronic Payment Receipt shall mean an electronic record of a payment made for a game, identified by the Player’s identifier appearing in the Virtual Player Account (I-Account) within the Operator’s central system;

6. Virtual Player Account (I-Account) shall mean a unique Player account assigned by the Operator, in which the Player deposits money to pay for Online Gambling. All financial and gambling transactions are registered within the Virtual Player Account (I-Account). The Operator may provide for different sections for different games within the Virtual Player Account (I-Account);

7. Username shall mean a unique combination of characters (name) under which the system registers the Player, which is used in conjunction with a password to access the Gaming System;

8. Password is a combination of numbers and letters chosen by the Player at their sole discretion at the time of registration, which they must enter when accessing the Gaming System to confirm their identity and gain access to their Virtual Player Account (I-Account);

9. Checking Account is the Player’s transaction bank account to which payments are made from their Virtual Player Account (I-Account);

10. Player ID is a unique 10-figure identifier assigned by the Operator within the central gaming system;

11. Supersport Voucher is a certificate indicating a value in HRK and including an activation code to be entered by the Gaming System on the Operator’s website to register such value as a payment to their Virtual Player Account (I-Account);

12. Bonuses shall mean a promotional credit awarded by the Operator in the Virtual Player Account (I-Account), which may be used to pay for gambling. Unless otherwise determined by the Operator with respect to a particular game, no Bonuses may be paid from the Virtual Player Account (I-Account).

13. SMS Code shall mean a combination of characters used by the Player to check their winnings, i.e. the status of each certificate.

 

PLAYER REGISTRATION AND IDENTIFICATION

 

PROHIBITION ON GAMBLING FOR MINORS

 

Article 5

 

Persons below the age of 18 may not participate in games of chance operated by Supersport.

 

PLAYER REGISTRATION

 

Article 6

 

(1) Players may register on the basis of a contract entered into with the Operator at an outlet or casino of the Operator or via its website.

 

(2) For the purposes of Player registration, the Player must provide the following particulars:

1. name;

2. address;

3. national identifier;

4. date of birth;

5. e-mail;

6. preferred Username;

7. preferred Password satisfying the applicable security requirements; and

8. the number of only one transaction account for payouts.

 

PLAYER IDENTIFICATION

 

Article 7.

 

(1) In the process of registration, the Operator shall identify the Player by authenticating the particulars of the Player and verifying that the Player is an adult natural person.

 

(2) Player Identification shall be performed by verifying their particulars using the Tax Administration’s electronic services.

 

(3) Player Identification may also be carried out by viewing the particulars appearing on a valid identity document (identity card or passport) or via an electronic payment system by verifying the identity of the debit or credit card holder.

 

Article 8

 

(1) These General Rules shall be presented to the Player in the registration process, and the Player must check the acceptance box to be able to successfully register.

 

(2) The Operator may refuse to complete any Player Registration without giving its reasons.

 

VIRTUAL ACCOUNT (I-ACCOUNT) MANAGEMENT

 

ACCESSING AND USING THE VIRTUAL ACCOUNT (I-ACCOUNT)

 

Article 9

 

(1) The Player may only manage and use one Virtual Player Account (I-Account), which they may not access without entering a valid Username and Password.

 

(2) The Player shall keep in confidence their Username and/or Password and shall not allow another person to use them because the Player is personally responsible for all activities within their Virtual Player Account (I-Account).

 

(3) If the Player loses or forgets their Username and/or Password or suspects a third party of holding such credentials, the Player shall promptly contact the Operator to be assigned new credentials.

 

(4) The Operator shall not be liable for any pecuniary or nonpecuniary loss incurred by the Player as a result of an abuse of their Username and/or Password or their Virtual Player Account (I-Account) by unauthorized individuals.

 

(5) The Player shall not:

●     use any interactive gambling channels or their Virtual Player Account (I-Account) in violation of any applicable legislation of the Republic of Croatia;

●     act on behalf of another party;

●     pay proceeds of illegal activities to their Virtual Player Account (I-Account);

●     disburse any funds from their Virtual Player Account (I-Account) to any accounts the Player is not authorized to use.

 

(6) If the Player is found to act in violation of the preceding paragraph of this Article, the Operator shall have the right to close the Virtual Player Account (I-Account), deny them any winnings, and pronounce all their games invalid.

 

Article 10

 

(1) In the “Account” section, the Operator shall provide the Player with an overview of all their financial transactions, payment to the Virtual Player Account (I-Account) and payments from the Virtual Player Account (I-Account), including the execution time of each transaction and any restrictions.

 

(2) The “Account” section is used to create orders for crediting and debiting the Virtual Player Account (I-Account).

 

PAYMENTS TO THE VIRTUAL ACCOUNT (I-ACCOUNT)

 

Article 11

 

(1) The Player may pay money to gamble to their Virtual Player Account (I-Account) by using a supported payment option.

 

(2) The Player may not dispose of the funds paid before they are registered in their Virtual Player Account (I-Account).

 

(3) When making a payment by using a supported payment card, the Operator shall not collect card data and shall only record executed and unexecuted transactions, including the card type and the amount paid. All card data provided in the process of its authorization shall be exchanged directly with the relevant bank by using Secure Socket Layer (SSL).

 

(4) The Operator may limit the use of or close the Virtual Player Account (I-Account) if the Operator suspects the Player to pay funds to the Virtual Player Account (I-Account) without any intention to use them to gamble.

 

(5) In such a case as referred to in paragraph (4) above, the Operator may notify the competent authorities of such conduct.

 

PAYMENTS FROM THE VIRTUAL ACCOUNT (I-ACCOUNT) AND PAYOUT OF WINNINGS

 

Article 12

 

(1) The Player may not pay to gamble unless sufficient funds are available in their Virtual Player Account (I-Account) to cover the payment.

 

(2) A payment for gambling is recorded as a financial transaction reducing the amount available in the Virtual Player Account (I-Account). Once executed, a gambling payment transaction may not be canceled.

 

(3) Any prize won by the Player shall be automatically recorded in the Gaming System, i.e. allocated to their Virtual Player Account (I-Account).

 

(4) The Operator shall account for any collect gambling prize tax as of the time the prize is paid to the Virtual Player Account (I-Account).

 

(5) The Operator shall charge no fee when disbursing winnings to the Virtual Player Account (I-Account).

 

(6) The Operator reserves the right to correct a financial transaction intended to pay winnings to the Virtual Player Account (I-Account) if such payment was made as a result of a technical or any other error or incorrectly recorded result and make a refund of such incorrectly remitted (recorded) amount.

 

(7) If the Player uses such funds remitted to their Virtual Player Account (I-Account) as referred to in paragraph 6 above to pay for a game, such game shall be deemed invalid, irrespective of any delay in reporting the error.

 

(8) If the Operator is for any reason unable to refund such amount as referred to in paragraph 6 above (e.g. the funds have been paid to the Player, etc.), the Operator reserves the right to obtain a refund of such incorrectly remitted money before a court of law.

 

PAYMENTS FROM THE VIRTUAL ACCOUNT (I-ACCOUNT)

 

Article 13

 

(1) Only funds available for disbursement may be paid from the Virtual Player Account (I-Account).

(2) Funds may be paid from the Virtual Player Account (I-Account) by using a supported payout option.

 

(3) The Player should demand such payout in the “Account” section.

 

(4) The particulars of the Checking Account provided by the Player shall only be used to disburse funds available for payout. The Operator is unable to dispose of funds held in that account.

 

FUNDS AVAILABLE FOR PAYOUT

 

Article 14

 

(1) Funds available for payout comprise winnings and money credited and not spent.

 

(2) The Operator may determine that all or a specific percentage of the funds paid to the Virtual Player Account (I-Account) must be used by the Player to participate in games of chance operated by the Operator.

 

(3) If the Operator decides that the Player must use all funds paid to their Virtual Player Account (I-Account) to gamble, only the winnings, if any, shall be treated as funds available for payout, save as provided in Article 34.a(7) of the Betting Rules.

 

(4) If the Operator decides that the Player must use a specific percentage of the funds paid to their Virtual Player Account (I-Account) to gamble, only the winnings, if any, shall be treated as funds available for payout, save as provided in Article 34.a(7) of the Betting Rules, as well as the portion of the funds credited and unspent above the percentage to be used by the Player to gamble.

 

USER ACCOUNT

 

Article 15

 

(1) In the “Account” section, the Operator provides an overview of and allows the Player to manage personal settings in the Virtual Player Account (I-Account) by using the following options:

 

●     user information (personal details, contact details, financial information);

●     self-limitations.

 

(2) Each time the user information is changed, the Operator may notify the Player of having recorded the change by e-mail.

 

USER INFORMATION

 

Article 16

 

(1) User information shall include the personal and contact details and financial information provided at the time of registration or their subsequent modifications.

 

(2) In case the user information is changed, the Player shall immediately notify the Operator by modifying the user information appearing in the Virtual Player Account (I-Account) online or in writing by sending the Operator a registered letter or by delivering such notification personally during the Operator’s hours of operation or by sending such notification by e-mail. Otherwise, the Player shall be responsible for any loss or damage resulting from their failure to notify the Operator of such changes.

 

(3) If the Player should forget their Password and requests a new one, the Operator shall send them an e-mail containing instructions for changing the Password.

 

SETTING A GAMBLING UPPER LIMIT AND SELF-EXCLUSION

 

Article 17

 

A registered Player may notify the Operator in writing or electronically of the maximum amount the Player is allowed to pay within a specific period or the maximum amount of loss the Player may incur within a specific period.

 

Article 18

 

(1) The Player may request, in writing or electronically, to be excluded from gambling for a particular time. The Operator shall exclude the Player from gambling if the Player confirms their self-exclusion request within three days.

 

(2) Any prize won on a game paid for before such self-exclusion is enabled and credited during the self-exclusion period shall be added to the Virtual Player Account (I-Account).

 

GAMBLING HISTORY

 

Article 19

 

(1) In the “History” section, the Operator shall provide the Player with a overview of all records of games paid for, including the amounts paid and any prizes won.

 

(2) The Player shall have an option of filtering information in their records by selecting a game type, ticket status and period of time.

 

TRANSACTIONS

 

Article 20

 

In the “Transactions” section, the Operator shall allow the Player access to the records of all Virtual Player Account (I-Account) credit and debit transactions.

 

RESPONSIBLE GAMING

 

Article 21

 

(1) The Operator shall implement measures and standards to protect Players against excessive gambling subject the applicable legislation and its own principles of responsible gaming.

 

(2) Tools to control payments and/or losses within a specific period of time and self-exclusion tools shall be available to the Player.

 

(3) The Operator’s website offers information about contacts where help can be sought in case of any problems resulting from excessive gambling.

 

LIMITED DISPOSAL AND INABILITY TO DISPOSE OF THE VIRTUAL ACCOUNT (I-ACCOUNT)

 

Article 22

 

(1) The Operator may limit or prevent the disposal of the Virtual Player Account (I-Account) if it establishes that:

 

●     any of the terms and conditions of Article 5 of these General Rules are not complied with;

●     any of the terms and conditions of Article 9 of these General Rules are not complied with; or

●     in any other case envisaged in these General Rules, the rules of each game or any applicable legislation of the Republic of Croatia.

 

(2) Such limited disposal or inability to dispose of the Virtual Player Account (I-Account) shall be ended once the reasons for their introduction have ceased to exist.

 

CLOSING OF THE VIRTUAL ACCOUNT (I-ACCOUNT)

 

Article 23

(1) If the Virtual Player Account (I-Account) is closed, this means that the Player is excluded from the Gaming System.

 

(2) The Player may submit a request to have their Virtual Player Account (I-Account) closed at any time, without giving their reasons, which request must be made in writing and sent by registered mail or delivered personally during the Operator’s hours of operation or sent by e-mail.

 

(3) The Virtual Player Account (I-Account) may not be closed before the end of the time limit for paying out winnings for tickets already paid.

 

(4) In the process of closing their Virtual Player Account (I-Account), the funds available for payout shall be paid to the Player in accordance with these General Rules, unless the Player acts in violation of these General Rules, the rules of each game or any applicable legislation of the Republic of Croatia.

 

(5) Once closed, the Player may reopen their Virtual Player Account (I-Account) by making a written request sent by registered mail or delivered personally during the Operator’s hours of operation or sent by e-mail.

 

(6) The Operator may close the Player without giving its reasons, in particular if the Player fails to comply with any of the terms and conditions of these General Rules, the rules of each game or any applicable legislation of the Republic of Croatia.

 

SOFTWARE DOWNLOAD

 

Article 24

 

(1) To be able to participate in a particular game, the Player will need to download software for which the Player will receive a valid license or sublicense (in case such software is owned by a third party). The Player shall be acquainted with the terms and conditions of downloading such software and must accept them before using the software.

 

(2) Such download may include storing software installation files on the hard disc of the Player’s computer. Locations suitable for storing such installation files and installing the software may be suggested in the downloading and installation process, however, the Player shall be responsible for storing them and installing the software according to the nature and settings of the computer in question.

 

(3) The Operator shall not be held liable if installation files are incorrectly stored or if the software is installed in a location (file/folder) known to affect the start-up and operation of the Player’s computer or third-party software.

 

(4) The Player downloads the software and other materials from the Operator’s website on their own responsibility and at their own risk and the Player shall be solely responsible for any damage to their computer system or any loss of data resulting from downloading, installing and operating such software or any other materials.

 

DATA PROTECTION AND SECURITY

personal data

Article 25

 

(1) By accepting these General Rules, the Operator gives their express consent to the collection, processing and storage od their data specified in Article 6 of these General Rules and other data defined by the general provisions for the protection of personal data for the purpose of participating in games of chance operated by the Operator by using interactive communication channels and for the purpose of improving the services offered by the Operator to Players and better understanding their needs.

 

(2) The Operator shall keep each Player’s personal data in confidence and treat them in accordance with the applicable legislation and these General Rules.

 

(3) The Operator shall provide for permanent safeguards to protect personal data against their abuse, destruction, loss, unauthorized alteration or access.

 

(4) The Player must at any time present their identity document at the request of the Operator for the purpose of verifying their identity or confirming that the Player is an adult.

  

FINAL PROVISIONS

 

notices

 

Article 26

 

(1) The Operator shall display notices of any changes to Virtual Player Account (I-Account) functionality or the Gaming System on its website.

 

(2) The Operator reserves the right to contact the Player directly in case of any matter relevant to their personal use of the system.

 

(3) If a notice cannot be given to the Player as a result of the Player’s fault, and such notice is published on the Operator’s website or presented in the Virtual Player Account (I-Account) (as a notification or message), such notice shall be deemed given.

 

(4) The Operator shall send the Player promotional information via the selected communication channel.                                                                                                                                                                                                                                                                                                               

ACCEPTANCE OF THESE GENERAL RULES

 

Article 27

 

(1) If the Player does not accept these General Rules, the Player shall be deemed to have withdrawn from registration in the Operator’s system.

 

(2) By accepting these General Rules, the Player also accepts any future amendments hereto.

 

amendments to these general rules

 

Article 28

 

(1) The Operator shall publish these General Rules and any amendments hereto on its website.

 

(2) Such amendments to these General Rules shall become effective as of the date they are published on the Operator’s and immediately apply. The Player shall be deemed to have been informed of such amendments to these General Rules as of the time they are published on the Operator’s website, and the Operator also reserves the right to notify the Player thereof by using other appropriate methods (e.g. via e-mail or website notifications).

 

(3) In case the Player disagrees with an amendment to these General Rules, the Player shall promptly exclude themselves from the Gaming System and close their Virtual Player Account (I-Account). If the Player logs into the Gaming System or gambles therein after the effective date of an amendment to these General Rules, the Player shall be deemed to have accepted such amendment.

  

Article 29

 

(1) The applicable legislation of the Republic of Croatia shall apply to any matter not specifically provided for in these General Rules and shall also govern any abuse.

 

(2) In case of any dispute between the Operator and the Player, all decisions of the Operator shall be final and binding.

 

(3) In case of any dispute between the Operator and the Player, only the information recorded on the Operator’s server shall be deemed relevant to the establishment of facts and resolution of the dispute.

 

(4) In case of any judicial dispute arisen from these General Rules, the Municipal Civil Court in Zagreb shall have jurisdiction for resolving it.

 

Article 30

 

(1) The Operator shall have the right to conduct and shall conduct activities for the purpose of investigating and managing all kinds of suspicious conduct, fraud, collusion, money laundering or any other illegal activities of the Player. Such activities shall include using anti-fraud software and freezing the Virtual Player Account (I-Account) pending completion of the investigation.

 

(2) Such cases as referred to in the preceding paragraph shall be reported to the competent authorities.

 

(3) The Player agrees that their account shall be closed if an investigation shows that the Player has been involved in any illicit activities, in particular those specified in paragraph (1) above.

 

(4) Each Player accepts that the Operator may decide to cancel all gambling winnings and/or prizes found to be a result of fraud or any other activities undertaken in violation of these General Rules, the rules of each game or any applicable legislation of the Republic of Croatia.

 

Article 31

 

These General Rules enter into effect as of the date they are issued and shall apply after they are approved by the Ministry of Finance of the Republic of Croatia. 

 

As of the effective date of these General Rules, the General Rules of Supersport Online Gambling dated 19 December 2016 shall, consented to by the Ministry of Finance of the Republic of Croatia by its Decision rendered under Class: UP/I-461-01/15-01/140, Ref.: 513-07-21-01/16-7, shall be deemed repealed.

 

SUPER SPORT d.o.o.   

 

 

The Ministry of Finance, Tax Administration, Central Office approved these General Rules by its Decision of 27 November 2023, CLASS: UP/I-461-04/23-02/528, REF.: 513-07-21-01-23-2.